In all cases, the cost of shipping is automatically calculated by the shopping cart and is displayed to you as you make your selection for service. This along with the estimated arrival date on Domestic orders will help you make the decision on which service to select. The shipping calculation is done using the Royal Mail Services and Parcel Force Services rates based on the calculated weight of the package and the destination location. We DO NOT add any hidden handling fees to the shipments.
We are not responsible for any delay caused by delivery companies.
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UK Domestic
Shipping to all destinations in the UK and depending on how soon that you want to have your item(s), you will have various choices from Guaranty Next Day Delivery by Special Mail Service or Standard Mail Services. However, all shipments are based on your policy as Our Standard Service by using Recorded Mail; you should receive your item(s) within 1 ~ 3 working days? this service is for UK Main land. When you checkout using the shopping cart you will be given appropriate posting options. You will also see the estimated arrival date for each shipping method. Keep in mind this is an estimated date, and it is not guaranteed by Royal Mail. Sometimes packages arrive a day before the date listed and sometimes a day after, but it is meant to serve as a guide for which method to choose.
Moreover, we are please to offer a flat rate of £2.5 of standard delivery charge per order regardless the size of your shopping.
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International Shipping
We ship to nearly every country on the globe. All international shipments are sent by Royal Air Mail for their significantly lower rates than those of DHL, UPS and Federal Express. All international shipments have the option of going:
(*) Normal Airmail, It may take 5 ~ 7 working days for EU countries and 7 ~ 10 working days for the rest of the world
The postage is based from Royal Mail: www.royalmail.com
(*) Global Priority Mail, which would take 2~4 working days for EU countries or 4~6 working days for the rest.
(*) Global Express Mail, which typically takes 3 ~ 5 working days, as using EMS (Parcel Force). This service is only available if requested, and EMS is offered to your country, it will be listed as an option during checkout.
(*) For any order more than £35, your shipping will be upgraded from Standard to Priority International Airmail service with absolutely NO extra cost.
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Returns
If you are not satisfied with your products, we will accept returns within 02 days after you receive them, provided that the item and the box it came in are in new condition. We cannot accept returns without the original product box and all included packaging materials, accessories and parts. In the case of the larger items like the Starter Sets, and Complete Airport Set, we cannot accept a return on parts - we must receive the entire set. In cases of airport accessories sets with many small parts, often these parts come in small plastic bags. Please ensure all parts are included and tape or otherwise re-seal the bags.
If you need to return anything and it is in new condition and within the 02 day window, simply contact us to inform us of the return. Please do not send returns back to us without contacting us first.
In most cases, we do not charge a restocking fee like many other companies do, so you will get a full refund for the price of the returned product(s). In the case of special order items, there is a restock fee of 15%. Please be aware that in all cases, we are unable to refund the original shipping cost and the return shipping cost.
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Damaged Products
If you receive a damaged product and if you have paid for insurance, we will submit a carrier insurance claim on your behalf and we will then replace the damaged product; however, we just will be responsible to it if you are happy to choose Insurance (Optional) when place order. Please contact us to inform us of the damage so we can start the process. Please note that due to Royal Mail restrictions, we can not process damage claims for damaged product boxes.
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Shipping Policy 
