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 Customer Relation

With us, customer relationship is the key to our success.
Our customers are always the best people we will take care of.


We promise you a constantly improving service, we hope you can always help us with your feedbacks.

1/ Chip Air Chip Goals

At www.chipairchip.com, we seek to:

  • Provide all our customers with the best value for your money.
  • Treat our customers with respect and greatest care regardless of their requirements and expectation.
  • Operate in a good way to ensure we will continue to invest in and extend new ranges of products and benefits.
  • Constantly review and improve our service delivery standards to keep our customers being ‘happier collectors’.

 

2/ Offered Benefits at Chip Air Chip

o   Easy to place orders and risk-free shopping with our secured website and procedures.

o   24 hours / 7 days online customer service support.

o   Wide range of products from plastic to diecast, in different scales.

o   Flat shipping rate of £2.50 for UK customers & free upgrade to Priority shipping for international customers with orders over £35.00.

o   New shipping service ‘Royal Mail Tracked’ within UK, customers can track status of their parcels.

o   5% discount for any Pre-orders.

o   CAC Membership benefits – with £15.00 annually, customers get 10% discounts for any items, up to 20% off on pre-orders, receive prioritised shipping & customer service, receive exclusive offers & promotions from Chip Air Chip.